DESCRIPTION - Electronic (Online) Ticketing 

The use of the online ticket service through the Eugenides Foundation (EF) Website implies full knowledge and acceptance of these terms, the Terms of Use of the Website, the EF’s general Terms of Use and the privacy-protection policy as published/updated at any time on the EF’s Website and that are in force. 

The online ticketing service was created to serve you quickly and efficiently. The following terms and conditions are intended to help you understand the ticketing process, your obligations and your rights towards the EF. For any inquiries, please contact us. The e-ticketing terms include the Terms of Use of the Website, ticketing policy and privacy policy posted on the website www.eef.edu.gr. Each ticket you purchase constitutes permission to attend the specific show/participation in a program and is further subject to additional terms that may appear on the ticket. 

Electronic (Online) Ticketing - Payment Methods - Transaction Currency 

Payment for products and services available through the EF Website is made exclusively by the User’s credit and/or debit card. Transactions are conducted exclusively in euros (€, EUR). The EF reserves the right to change prices without notice.  

The user may be issue tickets online through the Website (www.eef.edu.gr) by using: a) credit, debit and prepaid Visa, MasterCard, American Express and Diners cards; and b) the electronic wallet MasterPass.  

The EF Website Terms of Use   
Ticket Policy 
Privacy Policy 

Purchase Confirmation  

If you do not receive a confirmation message from the Website after sending your personal details to complete your payment, or if an error message appears or service interruption occurs during transmission, it is your responsibility to contact the EF to find out whether your transaction was completed or not. The EF does not accept any liability for financial or other loss if, for whatever reason, you do not receive purchase and payment confirmation. 

Ticket Delivery, Refunds and Cancellation Policy 

The tickets are sent via email to the email address you have provided during the online purchase process. 

When you arrive at the EF, the ticket you received at your email address when the transaction was completed must be presented, either printed or on your mobile device, to the responsible employee. 

Transaction Completion Proof 

The customer may print or store the receipt of completion of the financial transaction displayed on the screen, as well as send a screenshot or electronic PDF file of this record. This receipt is NOT your entry ticket. Entry to the EF’s activities requires the presentation of the electronic ticket. 

Refunds and Cancellations Policy

Before purchasing your tickets, please ensure that you have selected the correct day/time/activity of your visit, because, after completion of your transaction, a refund or exchange of your tickets is only possible under certain conditions.

In particular:

- For all events aimed at the general public (except for the public workshops), ticket cancellations are allowed until the start time of the event and are only made in person at the Foundation's cash desk.
- For the public workshops, ticket cancellations are allowed up to 48 hours before the start time of the event and cancellations are only made in person at the Foundation's cash desk.
 - For the series of public workshops, ticket cancellations are allowed up to 48 hours before the start time of the first session of the series and are only made in person at the Foundation's cash desk.

In all the above three cases, the refund is made as follows:

-In the case where the initial transaction - purchase of the tickets has been made at the Foundation's cash desk either by cash or by POS, the refund is made in cash by the cashier. 
- In the case where the initial transaction - purchase of tickets has been made online, the refund is made to the card that was originally charged.

Transaction Security 

All card payments and the User’s personal data (card/account numbers) are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform, which uses TLS 1.1 encryption with 128-bit Secure Sockets Layer (SSL) encryption protocol.  

All transactions made through the Eugenides Foundation’s Website are governed by International and European laws that regulate e-commerce issues, as well as the Consumer Protection Act regulating long-distance sales.  

The EF retains User contact information for the sole purpose of sending updates about its activities and to send tickets/confirmations and receipts. Terms of Use are accepted during the transaction.  

Prior to proceeding to the Bank's payment page, the customer is required to accept these terms, the website's terms of use, privacy policy and ticketing policy.  

Limitation of liability 

All transactions made through the Eugenides Foundation’s Website are governed by International and European laws that regulate e-commerce issues, as well as the Consumer Protection Act regulating long-distance sales.  

The EF is not liable to Users for damages that may arise from non-execution or inadequate execution of their order and reserves its full rights over the availability of places in cases of force majeure. In any case, the EF will take all reasonable steps to inform Users in good time about the unavailability of their reservations. The EF is not responsible for any unavailability of its electronic system, nor does it guarantee the uninterrupted, accurate and error-free provision of this service. 

Personal Data Protection 

In order to provide services to Users, the EF retains and processes a database of User personal details for this exclusive reason and when necessary. The Eugenides Foundation retains User contact information only in order send updates about its activities and to send tickets, transaction confirmations and receipts.  

By using the service, you explicitly accept the retention and processing of such a personal detail database for this purpose and you unreservedly agree to it. We encourage you to read the Privacy Policy - Personal Data Protection. 

Declaration of Consent 

Use of the electronic ticket service entails the User’s unconditional consent to receive in whatever technical way (email, SMS, etc.) messages regarding the issue of his/her ticket.  

Contact information 
In order to communicate with us, please contact: 
EUGENIDES FOUNDATION 
387 Syngrou Avenue, Paleo Faliro, Athens 17564 
tel.: (+30) 210-9469642 and reservations tel.: (+30) 210-9469641 (Monday to Friday, 09.30 to 16.30) 
email: info@eef.edu.gr  

Other provisions 

To the extent permitted by law and given the nature and extent of the Internet, the EF may not be held liable, under any circumstances, for any form of damages a User may suffer from using the pages, services and content of www.eef.edu.gr, which he/she visits on his/her own initiative and having full knowledge of the relevant Terms of Use. 

Use of the services offered by www.eef.edu.gr implies and presupposes the full and unconditional acceptance of the relevant Terms.  

The present general Terms of Use, the Website Terms of Use and the Privacy Policy are governed by Greek law. Any dispute of these terms is subject to the exclusive jurisdiction of the Courts of Athens.  

The EF reserves the right to modify the content or services included in its Website, as well as all Terms of Use, whenever this is deemed necessary and without prior notice. We encourage you to check our Website at regular intervals so that you may be informed of any such changes.